21vip Terms and Conditions — Full Bangla Version

01 General Terms and Introduction

By using 21vip (referred to hereinafter as "we", "the platform", or "the site"), you confirm that you have fully read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, please discontinue your use of 21vip.

These Terms and Conditions apply to all 21vip services — including the website, mobile app, and any device through which services are accessed. 21vip operates under a licence from an international gaming authority, and all operations are conducted in compliance with applicable laws.

02 Account Registration & Usage

To open an account with 21vip, you must meet the following requirements:

• You must be at least 18 years old.
• You must provide your correct name, date of birth, email address, and mobile number when registering.
• Each person may only register one account. If multiple accounts are found, all of them will be closed.
• Your account password and login credentials must be kept strictly confidential. You must not allow anyone else to access your account.
• Any changes to your account information must be reported to our support team immediately.

If information provided at the time of account creation is found to be false or misleading, 21vip reserves the right to suspend or permanently close that account at any time. Any balance remaining in the account may be forfeited.

03 KYC & Identity Verification

21vip complies with international Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. Identity verification may be required in the following circumstances:

• When submitting your first withdrawal request.
• When total withdrawals exceed a specified limit.
• Detection of unusual or suspicious transaction patterns on the account.
• At any time as part of a routine verification process.

KYC verification typically requires a clear photo of a government-issued ID (NID, passport, or driving licence) along with proof of current address (such as a utility bill).

Withdrawals may be held until KYC verification is complete. Once documents are submitted, the verification process is typically completed within 24-48 hours.

04 Deposit Rules

Deposits at 21vip can be made using mobile banking methods available in Bangladesh. The following rules apply to all deposits:

• The minimum deposit amount is BDT 500.
• Deposits must be made from your own mobile banking account only — deposits from another person's account are not permitted.
• Once a deposit is confirmed, it will generally be credited to your 21vip balance within 5-15 minutes.
• If a deposit fails or is delayed for any reason, please contact us via live chat.
• A maximum deposit limit may apply at any given time — this limit may change during active promotions.

05 Withdrawal Rules

The following conditions apply to all withdrawals from 21vip:

• The minimum withdrawal amount is BDT 1,000.
• Withdrawals will only be sent to the mobile banking number verified on your account.
• Withdrawal requests are typically processed within 15 minutes to a maximum of 24 hours.
• Wagering requirements must be completed before any withdrawal can be made from a bonus balance.
• Large withdrawals may be held pending until KYC verification is complete.
• A maximum daily withdrawal limit applies — VIP members are entitled to a higher limit.

If fraud or irregular activity is suspected, 21vip reserves the right to temporarily suspend any withdrawal and may notify the relevant authorities if necessary.

06 Bonus and Promotion Terms

21vip offers a variety of bonuses and promotions. Each bonus has its own specific terms, but the general rules are as follows:

• Please read the full terms of the relevant promotion before claiming any bonus.
• The wagering requirement for the welcome bonus is generally 20-40 times the bonus amount.
• Withdrawing while a bonus is active will result in the bonus being forfeited.
• Every bonus has a set expiry date — any unused bonus will be automatically cancelled once it expires.
• Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise.
• If bonus abuse is detected, the account in question may be permanently closed.

07 Gaming Rules & Fairness

All games on 21vip are regularly tested and certified by independent third-party organizations. Please keep the following in mind:

• All slots and table games use RNG (Random Number Generator) technology — every result is entirely random.
• If a technical issue occurs during gameplay, the result of that round may be voided and the bet will be refunded.
• In the event of a disconnection, the game result will be saved on the server.
• In the event of any dispute regarding a game outcome, the server log will be considered the final and definitive record.

Live Casino games are streamed in real time and hosted by professional dealers. Additional rules may apply to these games and will be displayed within the relevant game interface.

08 Prohibited Activities

The following activities are strictly prohibited on 21vip:

• Creating multiple accounts or using another person's account.
• Placing artificial bets with the intent to abuse bonuses.
• Attempting to manipulate game outcomes or using software bots.
• Engaging in money laundering or transactions involving illegal funds.
• Harassing or engaging in offensive conduct toward other players.
• Attempting to exploit technical vulnerabilities in the platform to gain an unfair advantage.

09 Privacy & Data Protection

21vip takes the protection of your personal information seriously. For full details on how your data is collected, stored, and used, please refer to our Privacy Policy Listed on the page.

• Your personal information will never be sold to any third party.
• Your information will not be shared except where required by law.
• All data is secured with 256-bit SSL encryption.

10 Responsible Gaming Policy

21vip believes gaming should be a source of fun — not financial stress. We are committed to responsible gaming and provide the following player protection tools:

• Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis.
• Session Limit: Set a time limit for your gaming sessions.
• Cooling-Off Period: Temporarily suspend your account for a period of 24 hours to 6 weeks.
• Self-Exclusion: Contact our support team to permanently close your account.

For more information, please visit our Responsible Gaming Visit the page.

11 Account Closure & Termination

You may request to close your account at any time by contacting our support team. Before closing your account, please ensure that your balance has been withdrawn.

21vip reserves the right to suspend or permanently close any account at any time for the following reasons:

• Violation of the Terms and Conditions.
• Evidence of fraud or deceptive activity.
• Failure to pass KYC verification or submission of false information.
• Legal obligations.

12 Policy Changes and Updates

21vip reserves the right to modify, amend, or update these Terms and Conditions at any time. You will be notified of significant changes via email or an on-platform notice.

Continued use of 21vip after any changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.