21vip Privacy Policy — Your information is completely safe with us.

01 Introduction and scope

21vip ("we", "us", or "the platform") takes your privacy seriously. This Privacy Policy explains how 21vip collects your personal information, the purposes for which it is used, who it may be shared with, and how it is kept secure.

This Privacy Policy applies to the 21vip website, mobile application, and all associated services. By using our platform, you are considered to have agreed to the terms set out in this Privacy Policy.

02 What Information We Collect

21vip collects your information in several ways. A detailed breakdown of the data collected is provided below:

a) Information collected at registration:

• Full name and date of birth
• Email Address & Mobile Number
• Current address and nationality
• Preferred language and currency

b) Information collected during KYC verification:

• Copy of National ID (NID), passport, or driving licence
• Proof of current address (utility bill, etc.)
• Mobile Banking Account Details

c) Information collected automatically during platform use:

• IP Address & Device Type
• Browser version and operating system
• Session Duration & Pages Visited
• Gaming history and transaction records

03 How your information is used

21vip uses the information collected for the following purposes:

If you no longer wish to receive promotional emails, you can unsubscribe at any time through your account settings or by contacting our support team.

04 Information sharing and disclosure

21vip does not sell your personal information. However, data may be shared with third parties in the following limited circumstances:

• Service providers: Payment processors, technology infrastructure providers, and cloud storage providers — all operating under strict confidentiality agreements.
• Legal Obligations: We may be required to disclose information in response to a court order, regulatory directive, or law enforcement request.
• Fraud prevention: Information may be shared with relevant authorities to prevent money laundering or online fraud.
• Business transfer: In the event of a merger or acquisition, your data may be transferred to the new owner — you will be notified in advance if this occurs.

05 Cookies & Tracking Technologies

21vip uses cookies and similar tracking technologies to enhance your experience. The types of cookies and their purposes are outlined below:

• Essential Cookies: Essential for maintaining login sessions and keeping core site functions running. These cannot be disabled.
• Performance cookies: Used to analyze site load speed and errors. Fully anonymized data.
• Functionality cookies: Remembers your language preference, theme settings, and other customizations.
• Analytics cookies: Used to understand user behaviour in order to improve the platform.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not function properly.

06 Security measures

21vip uses industry-leading technology to protect your data. The core components of our security framework are:

• 1 TLS/SSL Encryption: All data transfers between your device and our servers are secured with 256-bit encryption.
• 2 Two-factor authentication (2FA): An extra OTP verification step when accessing your account — keeping it even more secure.
• 3 Firewall and DDoS protection: An advanced firewall system protects the site from online attacks.
• 4 Regular security audits: Independent third-party experts regularly audit our systems.
• 5 Access Controls: Only relevant staff are granted access to specific data — every access is logged.
• 6 Data backup: Regular encrypted backups are taken to ensure your data is not lost due to any technical issues.

In the event of a security breach, we will notify affected users within 72 hours and take immediate steps to resolve the issue.

07 Data retention period

21vip retains your data only for as long as necessary — no longer. General guidelines are outlined below:

Once the designated retention period has passed, data is securely deleted or anonymised so that it can no longer be linked to any individual.

08 Your Rights

As a 21vip user, you have the following rights over your own information:

• Right to access your information: You can request to know what information we hold about you.
• Right to Rectification: You may request that any incorrect or incomplete information be corrected.
• Right to erasure: You may request that your information be deleted under certain circumstances.
• Right to restrict processing: In certain cases, you can request to restrict how your information is being used.
• Right to data portability: You can request an export of your data in a standard, portable format.
• Right to Object: You may object to your information being used for marketing or profiling purposes.

09 Protection of minors' data

21vip strictly does not provide gaming services to anyone under the age of 18. We never knowingly collect any information from minors.

Age is verified at registration, and additional KYC documents may be requested in cases of suspicion. If we discover that a minor's information has been collected inadvertently, the account will be closed and the data deleted.

10 Changes to the Privacy Policy

21vip may update this Privacy Policy from time to time. When changes are made, we will:

• We will update the "Last Updated" date at the top of this page.
• For significant changes, we will send a notice to your registered email address.
• We will display a clear banner or notification on the platform.

Continued use of 21vip after any changes have been made will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

11 Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch with us:

• Live Chat: Via Live Chat directly on the 21vip website — for the fastest response.
• Email: [email protected] (responses are typically sent within 24–48 hours.)

Our data protection team takes every complaint seriously and works to resolve issues as quickly as possible.